Context-First AI for Enterprise CX.
Built on UNIWEAVE.

UniWeave understands your customer before they speak-and executes accross your systems to resolve, not just respond. It's |.

Industry Solutions

Tailored features for your specific industry needs.

Aviation

Flight Operations & Passenger Support

Real-time assistance for flight delays, cancellations, and rebooking. Unified communication across all touchpoints to handle baggage queries, special assistance requests, and loyalty program inquiries seamlessly.

Airports

Terminal Operations & Traveler Assistance

Coordinate ground services, gate assignments, and passenger flow. Multi-language AI support for international passengers to navigate terminals, find amenities, and resolve issues efficiently.

Hospitality

Guest Experience & Service Management

Handle reservations, room service, and concierge requests. Personalized service that remembers guest preferences across stays while optimizing housekeeping and F&B operations.

Logistics

Shipment Tracking & Warehouse Operations

Real-time visibility into every package with automated notifications. Coordinate inventory, dispatch, and returns with AI-powered routing that optimizes efficiency and reduces costs.

Telecom

Network Support & Customer Service

Handle outage reports, service upgrades, and technical troubleshooting. Simplify plan changes, billing inquiries, and payment processing to reduce call center volume.

BFSI

Secure Banking & Financial Services

Secure handling of account inquiries, transaction disputes, and loan applications. AI-powered fraud monitoring with instant alerts and compliance-first communication with full audit trails.

Healthcare

Patient Care & Provider Coordination

HIPAA-compliant appointment scheduling, prescription refills, and medical record requests. Connect doctors, specialists, and labs seamlessly with secure information sharing.

Why This Matters?

Outcomes that transform your business

50-60% Cost Reduction

Up to 50%-60% cost reduction with AI-powered automation.

CSAT Uplift of 30–60%

Dramatically improve customer satisfaction scores.

70% Digital Containment

Achieve up to 70% digital containment rate.

50-60% Less Agent Effort

Reduce agent workload by half with smart automation.

10-15% Revenue Uplift

Revenue boost from intelligent cross-sell and up-sell opportunities.

Features

Tailored workflows for your business.

Multi-Modal Conversations

Seamlessly engage customers through voice calls, chat, SMS, WhatsApp, email, and social media—all from a unified platform. Switch between modalities without losing context.

Omni-channel support: voice, chat, SMS, WhatsApp, email, social
Seamless modality switching mid-conversation
Unified conversation history across all channels
Multi-lingual support for 30+ languages
Context preservation across channel transitions

Agent Assist & Human Handoff

UniWeave seamlessly shifts conversations from AI to the right human agent, while guiding agents in real time with AI-powered suggestions, knowledge retrieval, and sentiment coaching — ensuring faster, more human resolutions.

Auto-escalates when sentiment drops or on customer request
Passes full conversation context with AI-generated handoff summary
Smart agent routing by expertise & availability
Live response suggestions & instant knowledge retrieval
Sentiment-based coaching and compliance monitoring
Post-call analysis with improvement insights

Real-Time Sentiment Analysis

Monitor customer sentiment in real-time during every interaction. Detect frustration, satisfaction, urgency, and emotional shifts instantly to enable proactive intervention.